Training
Pacific Coast Manufacturing Consultants will design and develop customized in-house training for our clients that emphasize and incorporate the unique nature of your business. Our core belief is that by tailoring our standardized training curriculum to your specific corporate culture and employee base, we maximize both comprehension and retention. Standard class sizes range from 20 to 30 employees.
The training programs include:
- Effective Communication
Effective Communication
Participants in this training program are taught how to choose a method of communication that achieves the right result; learn how to communicate professionally using telephone and email; acquire techniques for connecting with people quickly and easily; gain insight into their own communication styles and how these affect others; respond and adapt to others' needs in a professional and timely manner; understand why sharing information and collaboration leads to success; and obtain conflict-resolution strategies for dealing with difficult people and situations.
- Value Stream Mapping
Value Stream Mapping
Value Stream Mapping is used for documentation and analysis in the flow of materials and information through all manufacturing and business processes. This training program provides participants with all the information, materials and techniques needed to effectively lead their own Value Stream Mapping programs. The training program is action oriented, using a mix of training-room learning and shop-floor implementation. From a hands-on and teach-do format, participants gain new practical knowledge in a familiar environment.
- Negotiating for Success
Negotiating for Success
A combination of lectures, discussions of theory and customized, interactive role-playing provide practical experience to training participants. They gain new and practical knowledge in a familiar point of reference, with a hands-on and teach-do format. They learn the power of preparation and understand different types and styles of negotiation. They find their unique styles, learn to read other styles and understand bottom lines and the power of concessions, time tactics, escalation and how to close the deal.
- Work Safe and Smart
Work Safe and Smart
An innovative and progressive approach to workplace safety, this program covers industry and regulatory requirements, best practices and employee empowerment. It trains people to recognize, identify, prevent, report and investigate accidents in a non-threatening and non-confrontational manner; to maximize effectiveness of workplace safety committees, creating safety manuals and policies that get supported; and to create a culture of safety. An emphasis on shop-floor implementation affords participants the opportunity to gain practical knowledge in a familiar environment.
- Problem Solving
Problem Solving
Eight-discipline (8-D) problem solving is a systemic approach to root-cause identification, verification, corrective action, validation and prevention. Elements of this program include 8-D problem solving, safety, production, process, failure and systems-based root cause analysis, FMEA, fishbone diagram and active and passive verification. The action-oriented program uses training-room learning and shop-floor implementation. From a hands-on and teach-do format, participants gain practical knowledge in a familiar environment.
- Solution-centered Change Management
Solution-centered Change Management
This program teaches how to focus on the desired outcome rather than the process in order to control the scope and magnitude of the project. Elements include the psychology of change; end state goal alignment; the 3-phase change management process; and preparing for, managing through and reinforcing change. Participants of the program will learn to recognize their critical roles in the transformation process, how to be advocates for change, manage the roadblocks to change, practice conflict resolution and sustain change in a culture of continuous improvement.
- Statistical Process Control
Statistical Process Control
The use of statistics to evaluate a process or its output to achieve or maintain a state of control is called Statistical Process Control (SPC). This training program explains the tools of SPC including attribute and variable data, data collection and sampling, histograms and distribution, common and special disturbances, standard deviation, gauge repeatability and reproducibility studies, process capability studies – cp, cpk, pp, ppk, sigma-rating calculation and control charts.
- The Meaning of Lean
The Meaning of Lean
Lean Manufacturing creates more value with less work. This training program explores the lean philosophy, process analysis and mapping, spaghetti diagrams, manufacturing layouts and line balancing, push vs. pull, takt time and kanban. The training program is action oriented, using a mixture of training-room learning and shop-floor implementation. From a hands-on and teach-do format, participants gain practical knowledge in a familiar environment.
- 6S and Visual Management
6S and Visual Management
6S and visual management represent the disciplines necessary for maintaining a safe, organized and efficient workplace, providing the ability to clearly and visually differentiate between the normal state and the abnormal state. This training program includes understanding, application and management of 6S; red tag usage; visual zone controls; management boards; visual process and product defects triggers. The program incorporates training-room learning and shop-floor implementation. From a hands-on and teach-do format, participants gain practical knowledge in a familiar environment.
- Team Development
Team Development
An innovative and progressive approach to team development, this program involves experiential, exploratory and integration training. In experiential training, participants are led through a highly creative and motivating discovery process in a safe and familiar environment. In exploratory training, the focus is on maximizing strengths and minimizing weaknesses in individuals and teams while challenging boundaries and paradigms. In integration training, participants are encouraged to develop the practical application of new information and ideas and learn how to implement them throughout the organization.
- Measure, Manage, Multiply
Measure, Manage, Multiply
Key Performance Indicators (KPIs) are quantifiable measurements, agreed upon in advance, that reflect the critical success factors of the organization. Elements of this program include how to establish KPIs that align with key stakeholder values, reporting systems, feedback loops, benchmarking, base line metrics, designing KPI dashboards, balanced scorecards and linking KPIs to operating budgets. An emphasis on shop-floor implementation lets participants gain practical knowledge in a familiar environment. Additionally, the output of the training program is a customized KPI dashboard.
- Project Management
Project Management
This program offers an innovative and progressive approach to project management, providing practical and proven techniques for planning and leading projects. Participants learn how to plan a project that ensures successful delivery and stakeholder satisfaction, apply best practices and run projects using an 8-step project management process; implement risk management techniques and risk mitigation strategies; estimate and schedule task work and duration with confidence; implement monitoring tools and controls to keep full command of projects and recognize and utilize the leadership skills needed to run a motivated team.
- Conflict Management
Conflict Management
An innovative and progressive approach to conflict prediction and prevention, this training program focuses on dealing with potential conflicts before they occur. Participants will learn to utilize condition monitoring and performance variation to predict negative or confrontational behavior. Additionally, they will learn to preemptively resolve conflicts in a non-threatening and non-confrontational manner. From a hands-on and teach-do format, participants gain new practical knowledge in a familiar environment.
- Advanced Product Quality Planning
Advanced Product Quality Planning
This high-level course presents a vertically integrated framework of procedures and techniques used to develop, design, test, validate and launch new products and new programs that meet customers' expectations. Components include program planning and definition, product design and development, process design and development, product and process validation, production, feedback, assessment and corrective action. Additionally, outputs of the program include knowledge of process flow diagrams, process control plans, process failure mode and effects analysis, as well as measurement systems analysis.
For details about training programs, hover over titles above.